General Questions

Print-on-Demand (POD) is a business model where products are printed only after they are purchased, eliminating the need for inventory. Printful handles the printing, packaging, and shipping directly to customers.

We offer a wide range of customizable products, including apparel, mugs, hats, totes, and more. Check out our store to see all available items!

Ordering & Shipping

Production usually takes 2-7 business days, and shipping times vary based on location. Estimated delivery times are provided at checkout.

Yes! Printful ships globally, but delivery times may vary depending on the destination country.

Absolutely! Once your order is shipped, you’ll receive a tracking number to monitor your package’s progress.

Return & Refund Policy

Since all products are printed on demand, we only accept returns for defective or damaged items.

If your order arrives with printing errors, damage, or defects, contact us within 30 days of receiving your item. Please provide photos of the issue, and we will arrange a replacement or refund.

Unfortunately, since each item is custom-made, we cannot accept returns due to buyer’s remorse or incorrect sizing. Please review the size charts carefully before purchasing.

If your package hasn’t arrived within the estimated delivery time, check your tracking information. If the carrier has marked it as delivered but you haven’t received it, please contact them first. If the package is confirmed lost, reach out to us for assistance.

Refunds are issued in the original payment method. If approved, it may take 5-10 business days to process. In some cases, we may offer store credit instead of a refund.

Orders with incorrect addresses may be returned to the sender. Unfortunately, we cannot refund items due to incorrect address entry. However, if the item is returned to us, we may be able to reship it at the buyer’s expense.

In most cases, no return is necessary. However, if we request a return, customers may be responsible for return shipping fees.

Email us at support@gobejoyful.com with your order number and photos of the issue (if applicable). Our team will respond within 1-3 business days with the next steps. See How Returns Are Managed below.

Orders go into production quickly, so changes or cancellations must be requested within a short window. Contact us as soon as possible if you need assistance.

How Returns Are Managed

Because we use Printful to fulfill orders, here’s how the return process works:

1. Customer Reports an Issue – If an item arrives damaged or incorrect, the customer contacts us with photos and details.

2. We Submit a Claim to Printful – We review the issue and submit a claim through Printful’s dashboard, providing evidence of the defect.

3. Printful Reviews & Resolves – Printful assesses the claim and, if approved, either issues a replacement or a refund to us.

4. We Communicate with the Customer – If Printful sends a replacement, we inform the customer. If we receive a refund, we decide whether to pass it along to the customer.

5. Customer Satisfaction & Follow-Up – We ensure the customer is satisfied and update our FAQ or policies if needed.

Please remember, we do not accept returns for non-defective reasons.